Faye
Front Desk Lead
Makes Sure Nothing Inbound Ever Drops.
Generate Faye's Sample
Calls ring out during job walks and at lunch. Web form leads sit in an inbox. Some callers are existing customers, some are vendors, some are new work.
Faye runs the front desk: every call answered, every new lead triaged and routed to the right place. She is the reason a busy day never costs you a customer.
What Faye Runs
Accountable for: First response. Nothing inbound goes unanswered, and nothing lands in the wrong place.
No trigger, no queue to wait on. The outcome arrives from Vaughn or straight from you, and Faye decides who on the desk does what, in what order, then brings it back finished. What you get: Every call and form answered and routed, so a busy day never costs you a customer.
Escalates to you: An angry caller, anything touching safety or liability, and any question the desk is not qualified to answer.
Measured on: First-response coverage, Clean pipeline handoff
The Front-Desk Operators
Guardrails
- The desk qualifies and routes, it does not sell. No diagnosis, no quote, no crew committed.
- Every call and message is written to the CRM before the contact is closed out.
- A caller who asks for a human gets one immediately, with no scripted attempt to keep them.
- Routes on the documented rules, and flags the gap instead of guessing when none of them fit.
Faye Runs The Desk.
Tell us the outcome you want and Faye puts the right hires on it.